NO RISK 60 DAY GUARANTEE
We guarantee that you will be satisfied with your purchase and that your plants will arrive healthy, free of pests and diseases, and true to name. If for any reason you are dissatisfied, notify us within 60 days of receipt of your order and we will refund you.
FALL GUARANTEE – SHIPPING FROM SEPTEMBER 1 – END OF FALL SEASON
Notify us within 7 days if you have a concern about orders shipped in autumn so we can make a note of it. Warranty on such plants is extended to May 31 of the following year. Our fall guarantee does not cover plants that are not hardy (i.e., able to survive winter) in your area, so please verify your USDA hardiness zone (click ‘Growing Zone’ in the site navigation and enter your zip code) before purchasing. If you have questions about whether a plant can survive winter in your area, please call us before purchasing. See Product Care section below for additional information.
OUR LARGER ROOT SYSTEMS
We ship jumbo size plants with hefty root systems that outperform smaller plants obtained from other mail order nurseries.
We take great pride in our packaging. Please contact us immediately for any damaged boxes or shortages. (Please note: multiple boxes shipped by Fed Ex might not always arrive the same day)
Any plant shipped dormant in the spring is guaranteed to break dormancy even if it takes more than one month. Call us directly if you have any concerns.
Photos of the plant(s) will be required so that we may provide the best assistance possible
A plant refund is based on the plant cost less discounts and shipping charges. Allow up to 2 weeks for processing. We reserve the right to request a return of an item.
After 60 days, we cannot be responsible for product that is in your care. This includes overwintering, animals, insects, diseases, poor planting, plants beyond their hardiness zone, drought, flooding, etc. Our expert staff is here to assist you with any problem you may be experiencing. Our goal is that you are successful with our product.